Vip Mektup (hereafter referred to as the Contractor) is a limousine and taxi service located at Hallwylstrasse 40, 8004 Zürich, Switzerland. We offer our services to clients under the terms and conditions specified in this document. By placing an order, the customer (also referred to as the Client) agrees to all stated terms. The following provisions are integral to the agreement between the Contractor and the Client and apply to all services rendered, particularly for business or private transfers and tours. Any other terms are non-binding unless provided in writing and validly signed by the Contractor.

Order Placement and Contract Initiation

The Client must inform the Contractor of all essential details relevant to executing the order, such as dates, the number of passengers, and the type and volume of luggage (service description). Additionally, the Client must provide the following information when placing the order: name, address, and phone number. A contract is only established when the Contractor accepts and confirms the order and service details in writing, verbally, or via phone. The agreed service details are part of the contractual terms.

Pricing

The applicable prices are those in effect at the time of service delivery unless a different arrangement is made in writing. For fixed-rate agreements, the agreed price applies for the specified duration of the service. In the event of other agreements, the Contractor is bound by the prices outlined in its offers for 30 days from the offer date. All prices are quoted in Swiss Francs and include the applicable VAT of 8%, unless otherwise agreed in writing.

Payment Terms

The Contractor may require payment guarantees from the Client following confirmation of the order or prior to the ride. If these guarantees are not provided, the previously confirmed order is rendered void. Typically, payment for services rendered is due in cash or via credit card immediately after the service is completed. Invoices can be settled by payment slip if previously agreed with the Contractor before the ride. The Client must pay the invoice within 10 days of receipt. If the payment deadline is missed, the Contractor is entitled to charge any additional costs incurred. Any differing billing arrangements must be agreed upon in writing at the time of order placement. We do not accept cash, checks, or drafts.

Transport Exclusions, Responsibilities, and Damages

Transportation is provided for individuals seeking an exclusive passenger service. Individuals posing a risk to safety and order will be excluded from transport. Passengers are required to conduct themselves in a manner that ensures the safety and order of operations, their own safety, and consideration for others. Instructions from our staff or the driver must be followed. If a passenger violates their obligations despite warnings, they may be excluded from transport. Damages to vehicles or other harm caused by passengers must be compensated by the responsible party or our contractual partner. Cleaning fees will be charged separately for any soiling. If the responsible party and our contractual partner are not the same, both are jointly liable. Liability exists even if the Client is not at fault.

Client Withdrawal

If the Client withdraws from the contract or does not utilize the Contractor's services without cancellation, the Contractor may seek reasonable compensation for the arrangements made and incurred expenses, as well as for any damages caused. The obligation for compensation also arises if the Client is not at fault. The Contractor is entitled to standardize the compensation claim. If cancellation occurs 48 hours before the agreed service start, the Client must pay 50% of the agreed price. If the service is not utilized without prior cancellation (No Show), the Client must pay the agreed price to the Contractor without any deductions.

Liability

Claims for damages are excluded against the Contractor and its agents unless the damage was caused intentionally or through gross negligence. The Contractor is insured for damages to third parties. Furthermore, the Contractor's liability is limited to the agreed service price. If the Client suffers damage, they are required to provide the Contractor with the information necessary for insurance purposes. If the Contractor cannot fulfill an agreed appointment due to technical failures, force majeure, weather-related emergencies, or legal requirements (e.g., smog), the Client has no claim for fulfillment of the contract. Any payments already made will be refunded to the Client. In case of a technical issue, the Contractor is entitled to provide a replacement vehicle. Further claims from the Client are excluded. The Contractor is exempt from liability if an extension of the transport duration is due to circumstances that could not be avoided despite the greatest care.

Damage Reporting and Limitation Period

Damages to vehicles and their interiors, such as excessive soiling of seats, carpets, side, and roof coverings, as well as improper use of facilities by passengers, must be covered by the passengers. Visible damages and claims must be reported immediately after the transport concludes. For non-visible damages, these must be reported in writing within 7 days after transport ends. For damages caused by intent or gross negligence, the limitation period is 3 years.

Place of Performance, Jurisdiction, Miscellaneous

The place of performance and jurisdiction is Meilen. Should individual provisions in these terms or a provision in other agreements be invalid or become invalid, the effectiveness of all other provisions or agreements remains unaffected. Side agreements and differing arrangements must be in writing. In cases of disputes not addressed in these terms, we automatically refer to Swiss Obligation Law (OR). The law of Switzerland applies to these terms and all legal relationships between Vip Mektup and the Client.